Privacy Policy

1. Introduction

Welcome to Uptime Chef. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://uptimechef.com and our dashboard at https://dashboard.uptimechef.com.

2. Information We Collect

Information You Provide to Us:

• Account Information: Name, email address, password, company name, phone number.
• Payment Information: Credit card details (processed securely), billing history.
• Service Configuration: Websites and URLs you monitor, alert preferences.
• Communications: Support requests and feedback.

Information Collected Automatically:

• Usage Data: Pages visited, time spent, click patterns.
• Device Information: Device type, operating system, browser.
• Connection Information: IP address, geographic location, access times.
• Monitoring Data: Response times, uptime records, SSL certificate status.

3. How We Use Your Information

• Provide, maintain, and improve our monitoring services.
• Process your subscription and payments.
• Send alerts and notifications about your monitored services.
• Provide customer support and respond to inquiries.
• Analyze usage patterns to enhance features.
• Protect against fraud and unauthorized access.
• Comply with legal obligations.

4. Data Sharing

We do not sell your personal information.

We may share your information with:

• Service Providers: Payment processing (Stripe), email delivery, cloud hosting.
• Legal Requirements: Compliance with laws and legal processes.
• With Your Consent: When you give us explicit consent.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest.
• Access Controls: Role-based access controls and authentication.
• Monitoring: Continuous security monitoring and logging.
• Backups: Regular data backups with secure storage.

6. Cookies

We use different types of cookies:

• Essential: Required for the Service to function properly.
• Functional: Remember your preferences and settings.
• Analytics: Understand how visitors use our Service.

You can manage cookies through your browser settings.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent where processing is based on consent.
• Opt-Out: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at @uptimechef.

8. Data Retention

We retain your personal data for as long as necessary to provide our Service and comply with legal obligations.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Contact Information

If you have questions about this Privacy Policy, please contact us:

• Website: https://uptimechef.com
• Dashboard: https://dashboard.uptimechef.com
• Twitter/X: @uptimechef